Abbotsford Chrysler Dodge Jeep Ram Ltd — Car Dealer in Abbotsford

Reviews of Abbotsford Chrysler Dodge Jeep Ram Ltd

• Richard

  Added 2016.09.18

  3. When I went to pick up my Vehicle, after confirming that all they did was the oil change as per my original booking, I was presented with an Invoice for approximately $180. When I questioned Mike as to why an oil change cost $180, he said that I had been booked in for a M2 service which included, among other things a tire rotation. When I explained to him that I only requested an oil change, along with a request to check my rear differential, and I had no idea what what an M2 meant, he seemed frustrated and made me feel like I had done something wrong by not understanding their terminology. The only bright light in this experience came when Jenny, who also works at the Service Desk, intervened with a smile, and said no problem, we will take care of it, leading to Mike, much to his chagrin, to remove the cost of the tire rotation. So my thanks to her, for being the sole Individual in this whole experience that actually understood customer service.
• Samantha

  Added 2016.09.05

  Cheers,
• Landon

  Added 2016.08.23

  As a consumer for over 40 years, I will never again utilize this Dealership nor recommend them, as they appear to more concerned with the overall aesthetics of their Building (just completed renovations), then the overall customer experience that most Businesses use as a foundation.
• Kyle

  Added 2016.04.03

  I strongly do not recommend this dealership for the following reasons:
• Lucas

  Added 2016.02.11

  1. On several occasions I have requested that they give me quotes on work they state as "needing to be done". Each time I have sourced out other quotes based on the same scope of work, and the competitive quotes have always come back 30% - 50% cheaper; or I have received comments that the work is not required.
• Patrick

  Added 2015.05.27
• Jose

  Added 2015.01.28

  My wife and I keep coming back to this dealership even though we've moved to another province, because we have felt looked after each and every time we have bought through Carson and his team. Both Carson and his Co-GM Matt are second to none in this business. Our vehicle was delivered to our door in Alberta, and our trade was driven back to Abbotsford - that's why we'll keep coming back.
• William

  Added 2015.01.18

  I will be buying a new truck in the next month or two, while they guys were on my list are not even going to be considered now. The only call I got was when a salesmen went down into service to grab my number and ask me to talk to them on another vehicle when back.
• Zachary

  Added 2015.01.15

  2. I had the rear differential replaced on my 2014 Jeep Wrangler at 59,000 km under warranty at the end of May, 2017. Approximately 12,000 km and/or six months later, I was told by another service shop that I already had dark rear differential fluid and that I should endeavour to bring this up to Abbotsford Chrysler where the warranty work was done. I made an appointment and brought my Vehicle to the Dealership today (yes my bad I should have done it a lot sooner) to look at this issue and get an oil change. Upon inspection, I was told that the fluid needed to be replaced and I had to pay $250 to have it done. When I explained that this did not seem to be normal given how quickly the fluid turned dark, I was told that it was the "norm" for Jeeps, and then I was accused of driving my vehicle "roughly", even though I've never even taken it off road, nor were there any other signs that I had done so?!? In addition, they did not care that I had a report from another mechanic that showed that the fluid was dark at 71,000 km. When I talked to both Mike (Service Adviser) and Ed (his Supervisor), both were unwilling and unable to provide the customer service that one would expect from a Dealership of this supposed caliber.
• Isaac

  Added 2014.10.26

  Dropped my car off for service work, after they fixed it the first time. I was going to be out of province by the end of the week and told them to let me know anything before I go. I called and left 3 voicemails, without any call back. Finally when I got a hold of someone I was told endless times I have to wait for the advisor to let me know. I asked to just let me know and had NO issue in telling me was done *Why did I have to wait for the advisor in the first place* When I went to pick up, was stuck way in the back *covered in ice and snow* even tho knowing I was showing up and so unorganized. I asked to look at my skid plate and didn't even take a look, as I found a few clips loose, once got my car home. Not to mention even my gas was basically on fumes when I left. This is warranty work, not me asking for upgrades or my own damage repairs. Spent my own money on using my other vehicle and extra gas.
• Olivia

  Added 2014.05.20

  Sean took note of everything I was looking for and the price I was willing to pay for my Jeep. In just days, he located the Jeep I wanted. I didn't have a vehicle, so they arranged a ride for me to get picked up and brought back to the dealership. Sean and Carson really made the experience there easy and stress free. Plus the country Playlist added to it :)
• Kyle

  Added 2014.02.20

  Great place with exceptional customer service. I've bought 3 vehicles from here in the last couple of years and I live all the way in maple ridge! All staff is great But ask for Madison if he's available and you won't be disappointed he goes above and beyond his job title for you without any complaints or added pressure.
• Isaiah

  Added 2014.02.16

  They better smarten up on customer service, as this shop is beautiful and nice, but lacking everything else.
• Alexander

  Added 2013.07.03

  Thanks for delivering our new Jeep SRT!
• Devin

  Added 2013.06.12

  Dennis & Amanda Walton